Terms and Conditions
Last updated: March 2026
1. Acceptance of Terms
By booking a service with CleanPro Marbella (hereinafter "the Company"), the Client agrees to be bound by these Terms and Conditions. These terms apply to all residential, commercial, post-construction, and holiday rental (Airbnb) cleaning services, as well as any additional services (such as handyman or paint touch-ups) agreed upon between both parties.
2. Bookings and Quotes
Quotes generated through our website or via WhatsApp are based on the information provided by the Client (square meters, type of service, property condition). The Company reserves the right to modify the final price if, upon the team's arrival, the condition of the property differs significantly from what was described or requires a higher level of effort than budgeted (e.g., requiring a "Deep Clean" instead of a "Standard Clean").
3. Access and Preparation
- Access: The Client is responsible for providing access to the property at the agreed time (via keys, codes, or physical presence). If the cleaning team cannot access the property after a 30-minute wait, it will be considered a last-minute cancellation.
- Basic Utilities: The property must have running water and electricity for the service to be performed (especially important for Post-Construction or Move-In/Move-Out cleanings).
4. Cancellation and Rescheduling Policy
We understand that plans can change, but last-minute cancellations severely disrupt our staff scheduling. Therefore, we enforce the following policy:
- Cancellations or rescheduling must be notified at least 24 hours in advance of the scheduled service time.
- Cancellations made with less than 24 hours' notice may be subject to a cancellation fee equivalent to 50% of the booked service value, intended to cover operational and travel costs.
5. Liability and Damages
Our staff is trained to handle properties and luxury items with the utmost care. However:
- The Client must secure or store high-value or sentimental items before the team's arrival.
- The Company is not responsible for damages resulting from prior faulty installations (e.g., poorly hung pictures, loose shelves, or deteriorated plumbing fixtures).
- If our team accidentally causes any damage, it must be reported to the Company within a maximum of 24 hours after the service completion to activate our liability insurance protocols.
6. Handyman and Painting Work
The optional handyman and paint touch-up services offered in the "Move-In / Move-Out" package are designed for minor repairs and superficial wear and tear (filling nail holes, painting over small scuffs). They do not substitute the work of a comprehensive renovation or structural masonry.
7. Payments
Payment for services must be made under the conditions agreed upon during the booking process (cash upon completion, bank transfer, or via our secure payment gateway). In the case of B2B clients (companies and developers), invoices must be paid within the timeframe stipulated in the commercial contract.